Good questions
Frequently Asked Questions
Everything you're wondering about booking, pricing, and what to expect — answered straight.
Every home is different, so we quote every job individually — free, and usually within the hour during business hours. We always confirm your exact price before booking, never after. No hidden fees, ever.
Nope. We bring everything — professional-grade products and equipment, included in the price. Prefer a specific product? Just tell us.
Absolutely — that's the point of a custom quote. Tell us when you book: the baseboards in the hallway, the kitchen grout, the guest room that's been closed for months. Your cleaner gets your priority list before they arrive, and Maids Club members can set standing priorities that carry over every visit.
For most homes, a deep clean once or twice a year keeps everything in top shape — spring and before the holidays are the popular picks. If you're on a biweekly or weekly Maids Club plan, one deep clean a year is usually plenty since the regular visits keep things maintained. Moving in or out? That's always a deep-clean situation.
Yes. Our standard products are family- and pet-friendly, and we never leave harsh residues on floors or surfaces little hands and paws touch. Prefer specific products — or want us to use yours? Just tell us when you book.
Three things: our Gate City Standard checklist means you know exactly what gets cleaned, every time; your price is confirmed up front, never after; and the Gate City Guarantee backs every visit — not happy within 24 hours, we re-clean free plus $25 off your next visit. Plus we're actually local — owned and operated right here in Greensboro, not a franchise call center.
Most of our customers aren't home during their clean — we're in and out between 8am and 5pm, Monday through Friday. Whether you're home or away, your cleaner follows the same detailed checklist either way. If you won't be home, just leave entry instructions (door code, lockbox, or garage code) and come back to a spotless house. There's honestly no better feeling.
Just three things: a quick pickup of clutter, toys, and clothes so we can reach the surfaces; secure cash, jewelry, and valuables; and leave entry instructions if you won't be home. Strip the beds if you'd like fresh linens. That's it — we handle everything else, supplies included.
We love them — most of our regulars have dogs, cats, or both. Just tell us about temperament when you book. Friendly pets can stay out; if yours gets anxious or protective around strangers, a separate room or crate for the visit keeps everyone comfortable.
Entry details are stored securely in our booking system, never written on anything labeled with your address, and only shared with the cleaner assigned to your home. Codes are never shared outside the team, period.
A standard clean covers all the everyday detailing in the checklist above. It doesn't include laundry and folding, inside the oven or fridge (ask about a deep clean), exterior windows, carpet shampooing, mold remediation, or biohazards. If you're unsure, ask — we'll tell you straight what's covered before you book.
That's what the Gate City Guarantee is for: tell us within 24 hours and we re-clean free — plus $25 off your next visit. No arguments.
We do our best to send your preferred pro every visit — Maids Club members get priority with the cleaner who knows their home best.
None. Memberships are month-to-month — pause or cancel anytime. One-time cleans are exactly that: one time.